Common Queries

You Asked, We Answered

FAQ: FAQ

How Do I Place a Custom Order?

Choose one of two options:

Option One: Invoice

1. You will complete the online Google order form found at https://forms.gle/9tqupGbRoy9XDXXx8

2. We will generate a price quote/invoice for you.

3. You will send payment via Cashapp, Venmo or through the link provided on the invoice. The link provided through the invoice allows for debit, credit, and Apple Pay payments

Cashapp: $dbeautyemp

Venmo: @dbeautyemp

If you do not have Cashapp or Venmo, we will contact you to make arrangements for either cash or debit payments.

Option 2: Online Purchase

1. Complete the online Google order form found at https://forms.gle/9tqupGbRoy9XDXXx8

2. Visit the "Store" tab on the website and select "Custom Order" and complete order process.

Orders will be processed after ALL steps are completed. If we have any questions/concerns about your order, we will contact you via email or phone.

If you would rather meet with the owner regarding placing a custom order, please book a consultation. Consultations are $10 and are deducted from the final price of your request. See the "Bookings" tab for more info!

What are the Payment Options?

You will be able to pay by credit, debit, Venmo, Cashapp, and Apple Pay.

Venmo: dbeautyemp

Cashapp: $dbeautyemp

If you are ordering inventory directly off of this website (i.e. not a custom order), we recommend paying by either credit, debit, or Apple Pay when checking out.

For custom orders, we will email you an invoice which allows you to pay by any of the methods listed above.

Please contact us at Dashauna.beauty.emporium@gmail.com regarding cash payments for online orders.

What is your return policy?

We allow a grace period of up to 2 days after receipt (via shipping or hand delivery) where we will repair any damages to the nails free of charge.

Defects incurred after 2 days of possession of will be subject to a charge for repair. For repairs that are needed after the 2 day grace window, we will email you an invoice for payment.

You are only allowed one repair upon receipt of product.

See Shipping below regarding specifics for returning items via the mail.

What are the Shipping Options?

We charge a flat rate of $5 shipping for domestic shipping in the U.S. We currently do not offer international shipping.

We also offer hand delivery for a charge of $5 to individuals in the following Alabama areas: Selma and Birmingham Metro.

On the Checkout page, you will be able to select a time frame if you are eligible for hand delivery. We will follow up with you to coordinate a meeting place.

There is limited availability for hand delivery during the M-F work week.

If you are looking to receive the order outside of the timeframe indicated on the Checkout page, please email us to determine if it is feasible.

How Long Does It Take to Complete an Order?

It typically takes up to 7 days to complete after we receive either a finalized Custom Order request, or an online order.

Please be sure to check your email after placing your order. We will be in communication with you regarding any changes/recommendations for your order.

I like the design of an item in the shop but would like to change the color (or another element of it.) How do I request this change?

Simply send us an email regarding the the product you would like customized and we will follow up with you regarding your request.

It is our desire to ensure you receive an exceptional order, so we will collaborate on a design with you until you are satisfied. After you finalize your design, we will send you an invoice.

Please note that we may request either a virtual or in-person consultation depending on your needs. Consultations require a mandatory $20 deposit.

The deposit is non-refundable and will be deducted from your final design price.

How I Know My Size When Ordering a Set?

Please refer to the Beauty Guide regarding sizing instructions for your order.

Please note that if you have purchased a Custom Order from us once, we will make future sets in the size you specified on the first order. If you would like a different size, please send us an email or write it in the notes/comments section of your order.

What happens during a consultation with the owner?

The following will occur:

In-Person:

Custom-Sizing of Your Nails (including desired length and needed nail tip size)
Selection of design. The owner will be able to collaborate with you regarding available design options which can include nail polish choice, nail shape, and potential embellishments.
Curation of Price Quote/Invoice. The owner will email you a price quote/invoice regarding the design you selected.

Virtual:

Custom-Sizing of Your Nails. Because the appointment is virtual, the owner will walk you through the process of measuring your nails (including desired length, nail shape, and needed nail tip size)
Selection of design. The owner will be able to collaborate with you regarding available design options which can include nail polish choice and potential embellishments.
Curation of Price Quote/Invoice. The owner will email you a price quote/invoice regarding the design you selected.

How Do I Apply the Nails?

Please Refer to the Nail Beauty Guide Booklet on the website for instructions.

A copy of the booklet can be found in your physical order.